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ORDERS

Add to cart
To place your order, select the desired products and add them to your cart by clicking the "ADD TO CART" button.


Access the cart
To access your cart, click on the corresponding icon (accessible at the top right of the pages).


Finalize your purchases
From the cart page, you can choose to finalize your purchases in 1-click or click on the "CHECKOUT" or "ORDER" button.
The ordering process then takes place in 3 steps:
- Fill in your contact details and delivery address;
- Choose the shipping method;
- Enter your payment information.
You can then click on the "CONFIRM PAYMENT" button. The amount of your order is only debited from your account once your order has been confirmed via the payment interface.

Learn more about payment security
Payments made on the website www.samaya-equipment.com are processed through online payment interfaces.
Consequently, none of your banking information passes through the site www.samaya-equipment.com, and none of this information is transmitted to the company Samaya.
Credit card payments are made via the Stripe application. This solution complies with French and international interbank security standards.
All entered banking data is fully encrypted using SSL technology.
To prevent fraud, the 3D Secure verification protocol is enabled. In most cases, this verification system will send an SMS or a notification to your bank's mobile application to validate the payment.
Bank transfer payments are made through the Mollie application. This solution uses SOFORT, BANCONTACT, and SEPA payment methods depending on the user's country.
PayPal payments are processed from the site www.paypal.com. Samaya does not receive any of your information entered into PayPal.
Apple Pay payments are offered by Apple. Apple Pay works with the cards associated with your Apple ID. Apple Pay only stores part of your card numbers and your device account numbers. Apple Pay payment is not available in Brazil, mainland China, Japan, and Russia.
The company Samaya does not receive any of your Apple information.
Installment payments are available with credit cards issued in France for a minimum amount of €1,000. They are handled via the Alma application, directly from their payment interface.
Additional information (such as a request to check your accounts, for example) may be requested to increase security and reduce the risk of fraud. The 3D Secure verification protocol is also enabled to prevent fraud.
Alma allows you to make a payment in 3 installments: For 3-installment payments, you will be charged on the date of purchase, then one month later, and then two months later.


Learn more about customs duties and taxes

Deliveries to the European Union, Norway, Switzerland, and the United States (USA) are shipped DDP and are not subject to additional fees and/or taxes.

Deliveries to other countries are shipped DAP and may be subject to fees and/or taxes.

DELIVERY INFORMATION

View the list of countries we ship to

- Austria
- Belgium
- Bulgaria
- Canada
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Japan

- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United States
- Cyprus

 

Learn more about home delivery
Orders are shipped within 2 to 3 days following order confirmation (subject to the company's business days). The order is confirmed once payment has been registered.

Home deliveries are carried out by the DPD Predict delivery service for the European Union, Fedex for Switzerland, UPS/USPS for the United States and Canada, Bring for Norway, and UPS DAP for other countries.

Delivery times according to destinations are as follows:
• France: 4 to 6 business days (DPD Predict)
• European Union excluding France: 5 to 7 business days (DPD Predict)
• Switzerland: 5 to 7 business days (Fedex)
• Norway: 5 to 7 business days (Bring)
• United States: 7 to 9 business days (UPS/USPS)
• Canada: 7 to 10 business days (UPS)
• Other countries: 6 to 9 business days (UPS DAP)


Learn more about pickup at our showroom
You have the option to pick up your order at our premises (5 Avenue du Pré de Challes, 74940 Annecy, FRANCE).
If you select this option, Customer Service will contact you to arrange a personalized appointment.

RETURN POLICY AND RIGHT OF WITHDRAWAL

Right of withdrawal

In accordance with European consumer protection regulations, customers have a right of withdrawal of fourteen (14) calendar days from receipt of their order, without having to provide a reason and without penalty.

To exercise this right, the customer can:

Any withdrawal request is subject to an acknowledgement of receipt sent by email.

Return procedure

After exercising their right of withdrawal, the customer must return the products to the following address:

SAMAYA
5 Avenue du Pré de Challes
74940 Annecy
France

Returned products must be accompanied by all their accessories, manuals, labels, and, as far as possible, their original packaging.

The customer may handle the product to verify its nature, characteristics, and proper functioning. However, any depreciation of the product resulting from handling other than that necessary for this verification may engage their liability in accordance with applicable regulations.

Return costs

Unless otherwise communicated by Samaya, return costs remain the responsibility of Samaya.

In this context, Samaya provides the customer with a prepaid return label, which must be used for returning the product.

The customer remains responsible for the product until it is received by Samaya.

Refund

Subject to receipt and verification of the returned products, Samaya will process the refund of the amounts due within a maximum of fourteen (14) days from receipt of the withdrawal request or receipt of the returned products, in accordance with applicable regulations.

The refund will be made using the same payment method as the one used for the order, unless otherwise agreed by the customer.

When the entire order is returned as part of the right of withdrawal, the standard delivery costs initially charged to the customer will also be refunded.

If only part of the order is returned, only the amount corresponding to the returned products will be refunded.

Exceptions to the right of withdrawal

In accordance with applicable regulations, the right of withdrawal cannot be exercised for products made to the customer's specifications or clearly personalized.

Other legal exceptions may also apply in accordance with current provisions.

Exchanges

To make an exchange, we invite you to follow the return procedure described above and then place a new order for the desired product.

Contact

For any questions regarding returns, refunds, or exercising the right of withdrawal, you can contact our customer service team:

Email: contact@samaya-equipment.com
Phone: +33 4 83 43 08 30

If you need assistance or additional information,

please contact our customer service team at +33 4 83 43 08 30 or by email at contact@samaya-equipment.com.